Escalation & complaint handler

When a ticket is flagged, a support lead packages an escalation brief, drafts a severity-matched apology and resolution, and proposes root-cause follow-ups for you to approve.

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What it installs

Agents 1

  • Support Lead

    Handles flagged tickets end to end, ending in a human approval.

Workflows 1

  • Escalation handling

    Gather and package the escalation, draft a severity-matched resolution and follow-ups, self-critique against the approval gates, revise, and hand off for approval.

Goals 1

  • Flagged tickets resolved and learned from

    Turn every flagged ticket into an approved resolution with root-cause follow-ups, so the same escalation does not recur.

Skills 3

  • customer-escalation

    Package a flagged support issue into a structured escalation brief — gather context, quantify business impact, pick the right tier, write reproduction steps, and own follow-up. Adapted from anthropics/knowledge-work-plugins/customer-escalation.

  • handle-complaint

    Resolve a customer complaint end-to-end — load it, pull history, draft a severity-matched reply, and suggest an operational fix; drafts only, no auto-refunds. Adapted from anthropics/knowledge-work-plugins/handle-complaint.

  • ticket-deflector

    Read a customer message, pull order/refund and account history, draft a tone-matched reply in the owner's voice, and stage any refund behind an explicit approval gate. Adapted from anthropics/knowledge-work-plugins/ticket-deflector.

Requirements

What this template expects to do its job. Task Machine does not verify these — you decide whether your setup is ready.

  • Browser access to your support desk — The agent works in your support desk through its web interface in your browser and pauses for your approval before making any changes. Until you connect it, it works from attached exports and the relevant document.
  • Browser access to your CRM — The agent works in your CRM through its web interface in your browser to read account history and lifetime value, and pauses for your approval before making any changes. Until you connect it, it works from attached exports and the relevant document.

Get started

Install Escalation & complaint handler and run it with approvals.

Join the waitlist and we will send early access when the first private beta spots open.

Private beta. We invite teams in batches and never share your email.