Help-doc & KB writer

A docs agent turns resolved tickets and recurring questions into draft KB articles in your house style for you to approve before publishing.

What it installs

KB article drafting

Synthesize and prioritize the gap, draft the article in house style, self-critique against the quality bar, revise, and hand off for approval.

KB covers the top recurring questions

Keep the knowledge base ahead of the most-asked questions so they deflect tickets instead of generating them.

kb-article

Draft a publish-ready KB article from a resolved issue or recurring question — choose the article type, write for searchability, format for scanning, and add metadata. Adapted from anthropics/knowledge-work-plugins/kb-article.
knowledge-synthesis

Combine results from multiple sources into a coherent, deduplicated, attributed answer with freshness/authority-based confidence, surfacing conflicts. Adapted from anthropics/knowledge-work-plugins/knowledge-synthesis.
source-management

Detect which knowledge sources are connected, query the right ones per question type, guide connecting new ones, and manage rate-limit and priority awareness. Adapted from anthropics/knowledge-work-plugins/source-management.

What this template expects to do its job. Task Machine does not verify these — you decide whether your setup is ready.

Browser access to your support desk — The agent works in your support desk through its web interface in your browser to read resolved tickets and recurring questions, and pauses for your approval before making any changes. Until you connect it, it works from attached exports.

Get started

Join the waitlist and we will send early access when the first private beta spots open.

Private beta. We invite teams in batches and never share your email.