Refund Policy
This policy explains when Task Machine subscription and additional-usage payments can be refunded. It supplements the Terms of Service and does not limit mandatory statutory rights.
Last updated: 7 August 2026
Seven-day free trial
The standard workspace trial lasts seven days and has no trial charge, so there is no trial payment to refund. A payment method is required. Cancel before the trial end shown at checkout or in billing settings to prevent the paid subscription from starting.
Subscription refunds
You may request a refund of a new or renewed subscription charge within 14 calendar days after that charge when no product use occurred after the charge. We treat the subscription as used if any local or managed Run started, or if any included or additional usage was consumed, after the charge.
A refund under this voluntary rule ends the refunded subscription access and removes unused usage granted by that payment. Subscription charges are otherwise non-refundable, including partial billing periods, cancellations after use, and time remaining after a cancellation. We may make a different reasonable adjustment in an exceptional case.
Included usage
Included usage is part of the subscription. It has no separate cash value, does not roll over unless the applicable plan says otherwise, and cannot be transferred, withdrawn, or refunded separately. Used included usage is non-refundable except for a verified Task Machine defect or a mandatory legal remedy.
Additional usage
Purchased additional usage is generally non-refundable, non-transferable, non-withdrawable, and not redeemable for cash. Unused additional usage expires 12 months after purchase. We send expiry notices where the product states that notices are available. Mandatory refunds and billing corrections remain unaffected.
Additional usage is a Task Machine entitlement, not a direct purchase of OpenRouter or another model provider's credits. OpenRouter's upstream rule allowing certain unused-credit refunds within 24 hours and its own expiration terms do not create a separate refund right against Task Machine. Task Machine applies the expiry and refund rules published here and shown with the purchase.
Billing errors and Task Machine defects
Duplicate charges and verified billing errors are corrected or refunded. Tell us promptly and include the workspace, charge date, amount, currency, and transaction reference. Do not send complete card details.
When a verified Task Machine defect directly caused managed usage to be consumed incorrectly, we restore the affected usage or refund the corresponding charge where restoration is not appropriate. We use the recorded run, provider, rating, and ledger data to determine the affected amount.
Ordinary unsuccessful runs and failures caused by a model provider, coding tool, connector, customer instruction, local environment, repository, network, credential, third-party service, or unsupported configuration remain chargeable when the underlying provider or compute usage occurred. Task Machine does not guarantee model availability, output quality, uninterrupted service, or a successful business outcome.
Refunded payments and consumed usage
A refund, reversal, or chargeback removes unused usage granted by that payment. If usage from the reversed payment has already been consumed, the workspace may have an uncovered deficit. Task Machine may block new managed runs until the deficit is paid or corrected.
Merchant of record and statutory rights
The Link entity identified at checkout acts as merchant of record for Stripe Managed Payments transactions. Task Machine evaluates product-use and defect requests, while Link processes payment refunds and may issue a refund when required by law, card-network rules, its terms, or a support escalation. A refund may therefore also be governed by the checkout and Link terms.
Nothing in this policy restricts mandatory consumer remedies, statutory withdrawal rights, warranties, or refunds that cannot be excluded under applicable law. If a mandatory rule gives you more favorable rights, that rule applies.
Requesting a refund
Email support@taskmachine.io from the account email where possible. Include the workspace, payment date, amount, currency, transaction reference, and reason. We may ask for information needed to verify account authority, product use, or a claimed billing error.
This policy should be read with the Terms of Service.