Intercom
Official
Customer support
0.1.0
Remote connection
MCP server for Task Machine agents. Read conversations and help articles to triage support.
Playbooks that use Intercom
Ready-made setups that put Intercom to work — install the agents, workflows, and documents for the job and run it with approvals.
Escalation & complaint handler
- Trigger
- When you start the “Escalation handling” workflow.
- Job
- Gather and package the escalation, draft a severity-matched resolution and follow-ups.
- Outcome
- A prioritized case queue with evidence-backed response drafts and escalations.
~1.6 h saved / run
2 Agents
1 Team
1 Workflow
Support inbox triage & reply drafter
- Trigger
- On the “Support inbox triage” schedule.
- Job
- Classify and prioritize, draft replies and escalations, revise.
- Outcome
- A prioritized case queue with evidence-backed response drafts and escalations.
~2.5 h saved / week
2 Agents
1 Team
1 Workflow