Customer Support playbooks
Ready-made Customer Support setups — each installs the agents, workflows, and documents for the job, then runs it with your approvals.
4 playbooks
Customer health & voice-of-customer pulse
On the schedule you choose, a CX analyst clusters support and feedback signals into a themed pulse report with verbatim evidence and proposes fixes as tasks for you to approve.
Escalation & complaint handler
When a ticket is flagged, a support lead packages an escalation brief, drafts a severity-matched apology and resolution, and proposes root-cause follow-ups for you to approve.
Help-doc & KB writer
A docs agent turns resolved tickets and recurring questions into draft KB articles in your house style for you to approve before publishing.
Support inbox triage & reply drafter
On the schedule you choose, a support agent classifies and prioritizes new tickets, drafts on-brand replies from the FAQ, de-escalates complaints, and escalates the unknowns for you to approve.
Put a Customer Support playbook to work.
Join the waitlist and we will send early access when the first private beta spots open.
Private beta. We invite teams in batches and never share your email.