Help-doc & KB writer

A docs agent turns resolved tickets and recurring questions into draft KB articles in your house style for you to approve before publishing.

Saves you ~2.5 h / run

How it works

Trigger: When you start the “KB article drafting” workflow.
Job: Synthesize and prioritize the gap, draft the article in house style, revise.
Outcome: A sourced content draft ready to publish.

Docs Agent

Drafts house-style help articles for approval before publishing.
Help-doc & KB writer Quality Reviewer

Checks primary evidence, domain controls, deliverable completeness, and communication quality, stopping the run when the work is wrong, unsupported, incomplete, or uncertain.

Help-doc & KB writer quality team

The delivery agents produce the work while an independent quality reviewer checks each workflow handoff against explicit evidence, domain, and communication requirements before the run can continue.

KB article drafting

Synthesize and prioritize the gap, draft the article in house style, self-critique against the quality bar, revise, and hand off for approval.

KB covers the top recurring questions

Keep the knowledge base ahead of the most-asked questions so they deflect tickets instead of generating them. Success looks like: Each of the top recurring support questions has an approved, searchable KB article with current status and source attribution, and a prioritized backlog of the remaining content gaps is maintained.

kb-article

Draft a publish-ready KB article from a resolved issue or recurring question — choose the article type, write for searchability, format for scanning, and add metadata. Adapted from anthropics/knowledge-work-plugins/kb-article.
knowledge-synthesis

Combine results from multiple sources into a coherent, deduplicated, attributed answer with freshness/authority-based confidence, surfacing conflicts. Adapted from anthropics/knowledge-work-plugins/knowledge-synthesis.
source-management

Detect which knowledge sources are connected, query the right ones per question type, guide connecting new ones, and manage rate-limit and priority awareness. Adapted from anthropics/knowledge-work-plugins/source-management.

Browser access to your support desk — The agent works in your support desk through its web interface in your browser to read resolved tickets and recurring questions, and pauses for your approval before making any changes. Until you connect it, it works from attached exports.

A practical guide to turning resolved tickets and recurring questions into searchable KB drafts with approval before publishing.

A sentence or two about a recurring job is enough. We design the playbook that runs it and show you exactly what it saves.