Help-doc & KB writer

A docs agent turns resolved tickets and recurring questions into draft KB articles in your house style for you to approve before publishing.

Saves you ~2.5 h / run

What it installs

Docs Agent

Drafts house-style help articles for approval before publishing.
Help-doc & KB writer Quality Reviewer

Checks primary evidence, domain controls, deliverable completeness, and communication quality, stopping the run when the work is wrong, unsupported, incomplete, or uncertain.

Help-doc & KB writer quality team

The delivery agents produce the work while an independent quality reviewer checks each workflow handoff against explicit evidence, domain, and communication requirements before the run can continue.

KB article drafting

Synthesize and prioritize the gap, draft the article in house style, self-critique against the quality bar, revise, and hand off for approval.

KB covers the top recurring questions

Keep the knowledge base ahead of the most-asked questions so they deflect tickets instead of generating them.

kb-article

Draft a publish-ready KB article from a resolved issue or recurring question — choose the article type, write for searchability, format for scanning, and add metadata. Adapted from anthropics/knowledge-work-plugins/kb-article.
knowledge-synthesis

Combine results from multiple sources into a coherent, deduplicated, attributed answer with freshness/authority-based confidence, surfacing conflicts. Adapted from anthropics/knowledge-work-plugins/knowledge-synthesis.
source-management

Detect which knowledge sources are connected, query the right ones per question type, guide connecting new ones, and manage rate-limit and priority awareness. Adapted from anthropics/knowledge-work-plugins/source-management.

What this playbook expects to do its job. Task Machine does not verify these — you decide whether your setup is ready.

Browser access to your support desk — The agent works in your support desk through its web interface in your browser to read resolved tickets and recurring questions, and pauses for your approval before making any changes. Until you connect it, it works from attached exports.

A practical guide to turning resolved tickets and recurring questions into searchable KB drafts with approval before publishing.

A sentence or two about a recurring job is enough. We design the playbook that runs it and show you exactly what it saves.

Join the waitlist and we will send early access when the first private beta spots open.

Private beta. We invite teams in batches and never share your email.