Review routing without losing sight of active work

Team routing decisions now have their own Triage view in Inbox, separate from the approvals, questions and results in Needs you, formerly Needs action. We built it for small teams running agent work whose routing backlog was making active work harder to find.

Work through routing decisions in one place

Open a routing review, inspect the lead's recommendation, then apply, adjust or reject it in Inbox. Previous inbox item and Next inbox item take you through the full Triage list, including later pages, without closing the modal. Opening a review from another surface selects the right Inbox list, so those buttons stay with routing decisions.

Triage shares the saved sort and Project, Goal and Team filters used by the other active Inbox views. Empty tabs stay hidden, and the Inbox badge still includes pending routing decisions.

See what still needs a lead

The new Triage tab immediately after Tasks previews your pending decisions beside Team-owned Backlog work waiting on a lead, including deferred Tasks and their reconsideration times. Routing metrics above the previews cover the last seven days. Filter the overview by Project, Goal or Team, and carry that selection into Inbox when you open the full list.

Choose a decision to open it in Inbox on the same page, or open a waiting Task to inspect its context. The previews show up to five items. The full decision list stays in Inbox. This overview does not change what a lead may do automatically or add bulk approval.

See Team lead routing for the routing decisions and approval boundaries.